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Here's you'll find a list of frequently asked questions about tsoundcheck and the TSO concert experience.
If you have a question that's not listed here, feel free to contact us.
What is tsoundcheck?
It's a way for you to connect to classical music and the TSO. Anyone between the ages of 15 to 29 is eligible to buy tickets to Toronto Symphony Orchestra concerts at just $12 per ticket.
What's the catch?
There is no catch. tsoundcheck is for young people who want to take in some live classical music. We've just made it easier - one could say we've made it irresistible.
Do I have to be a student?
No. Anyone between the ages of 15 to 29 is eligible.
Do I have to wait until the day of the concert to buy my ticket?
No. tsoundcheck tickets are usually available about a week or so before a performance, so keep checking the website to see what's on sale.
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Where will I be sitting?
Seating for tsoundcheck members is best available at the time of purchase, at the discretion of the TSO.
Can I bring a date (or a friend)?
Yes. A tsoundcheck card entitles you to a pair of tickets to each performance.
Does my guest have to be 15-29?
No. Your guest may be anyone of any age.
Are all TSO performances available for tsoundcheck?
tsoundcheck is based on availability and we may not have it for each performance. We have also had some special non-TSO performances available, so keep checking the website.
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Does the Toronto Symphony Orchestra or tsoundcheck offer refunds or exchanges?
All ticket sales for the Toronto Symphony Orchestra and tsoundcheck are final. There are no refunds, exchanges or cancellations on any tickets purchased. All artists, programmes, and CBC broadcasts are subject to change without notice.
Where can I get a tsoundcheck card?
tsoundcheck cards can be picked up in the Roy Thomson Hall lobby or at the TSO Customer Service Centre at 212 King Street West. We're right across the street from Roy Thomson Hall. tsoundcheck cards have also been distributed through student packages at various Toronto universities and colleges.
How do I sign up?
Click here to sign up for tsoundcheck.
You can also
call our Customer Service Centre at (416) 598-3375 or visit the Toronto Symphony
Orchestra Customer Service Centre (212 King Street West, just across from Roy Thomson Hall.)
Can I update my account info?
Yes. If you are a registered user and need to make a change to your current email and/or mailing address, or you would like to change your e-mail preferences, go to our login page. Enter your current tsoundcheck number and email address and select the "I wish to edit my account information" checkbox.
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Do I have to get my tsoundcheck card before I can get tickets?
You have to register before you can buy tsoundcheck tickets, but you don't need the actual card. You can register on-line and buy tickets at the same time, then grab a tsoundcheck card from the bins in the Roy Thomson Hall lobby before picking your tickets up.
Do I have to have a credit card to buy
tickets?
You need a credit card to buy tickets on-line or over the phone. If you buy your tickets in person at Customer Service or the Roy Thomson Hall Box Office, you can pay by cash or credit card. Customer Service is open 9:00 to 5:00, Monday to Friday and is located at 212 King Street West, right across the street from the hall.
Roy Thomson Hall Box Office hours vary, but tsoundcheck tickets can only be purchased there on the day of a performance.
Do I have to show a proof-of-age ID card?
Yes. You need to show your proof-of-age ID and your tsoundcheck card every time you pick up your concert tickets.
Acceptable forms of ID:
- Driver’s License
- Passport
- International Student Identity Card
Acceptable Combinations of ID:
- High school student photo ID with birth certificate
- Post-secondary photo ID with birth certificate
- Any photo ID with birth certificate (eg. TTC Card)
Unacceptable forms of ID:
- Provincial Health Care Card
- Birth certificate (with no other ID)
- Student card with no birthdate (with no other ID)
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Where does the TSO perform?
The TSO's main performance venue is Roy Thomson Hall, located at 60 Simcoe Street (southwest of King St. and University Ave.) in the heart of the entertainment district in Downtown Toronto.
How do I get there on the TTC/GO Transit?
Take the TTC Yonge-University-Spadina subway to St. Andrew Station, then exit and walk west through the underground walkway to the Hall. This walkway provides easy access to Roy Thomson Hall from both the MetroCentre parking lot and the St. Andrew Subway station. If you're taking the GO Transit, exit at Union Station, walk west to Simcoe Street, then proceed north to the Hall.
Is there parking nearby?
There are several parking lots close to the hall, and Roy Thomson Hall has an underground parking garage accessible from Wellington Street. Parking space is very limited at RTH; the TSO cannot guarantee parking for all patrons for a given concert in this parking garage.
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When should I arrive?
tsoundcheck tickets must be picked up on the day of the performance, at the pick-up table in the lobby of Roy Thomson Hall. The pickup table is set up at the south end of the Simcoe St. doors, so look for the big orange tsoundcheck sign.
| Performance Time |
Tickets available for pickup |
| 8:00 pm |
between 6:30 pm and 8:00 pm |
| 7:30 pm |
between 6:00 pm and 7:30 pm |
| 3:00 pm |
between 1:30 pm and 3:00 pm |
| 2:00 pm |
between 12:30 pm and 2:00 pm |
In the interest of all patrons and performers, and to minimize any distractions, latecomers will be admitted at "late call," a break in the concert determined by the conductor. If you leave the auditorium during a performance you will be re-admitted only at a suitable break in the performance.
What should I wear?
There is no dress code. Anything that makes you feel comfortable is fine. Most people wear business clothes or slightly dressy casual clothes, but you'll see everything from khakis to cocktail dresses.
In the interest of other patrons, please be considerate of those in the audience who may have allergies, and refrain from wearing scented products such as cologne or perfume.
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Can I take photographs?
Cameras and other recording devices are not permitted in the auditorium.
What about cellular phones?
Take a break from the outside world. Please be sure to turn off your cell phones, pagers and all other audible electronic devices (including watch alarms), before the concert begins.
When do I applaud?
Most artists appreciate applause at any time during a performance. Until the late nineteenth century and even into the twentieth-century, it was customary for audiences to applaud at the end of every section of a given piece, and some movements were even given an immediate encore if the applause was great enough. Modern audiences, however, tend to wait until the end of an entire piece to clap. Why? Holding applause between movements is considered to be respectful to the performers' concentration and mindful of musical continuity.
The conductor will signal when a piece is over putting his or her arms down and turning to the audience.
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What if I need to cough?
Everyone gets the urge to cough now and then. The less worried you are about coughing, the less likely you are to feel the urge! So chances are you'll feel less need to cough if you are prepared:
- If you have a cold, then take some cough medicine in advance and bring unwrapped lozenges with you. Have a few handy when the music begins.
- Try to "bury" your cough in a loud passage of music. If this is impossible and you begin to cough a lot, then it's perfectly acceptable and appropriate to quietly exit the concert hall. The ushers will tell you when you are able to re-enter the concert.
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How long is a TSO performance?
Performance length varies, but a typical TSO performance runs approximately two hours with one intermission. Some performances, like our Casual Concerts, run approximately 90 minutes with no intermission.
What about special needs services?
Special arrangements can be made for the blind and visually impaired for most performances. Please call 416-598-3375 for more information.
Obus Forme back supports and phonic FM systems for the hard of hearing are available at Roy Thomson Hall. To reserve, call the RTH House Manager at 416-593-4822, ext. 357.
Are refreshments available during the concerts?
Beverages and light snacks are available for purchase before the show and during intermission, from the bar and concession areas. Food and beverages are not permitted in the auditorium.
We share the air, go scent free
Please be considerate of those in the audience who may have allergies and/or multiple chemical sensitivities and refrain from wearing perfume and cologne or other scented products.
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What is RSS?
RSS (Really Simple Syndication) is an easy way to automatically receive updated information from websites. Instead of having to visit a website with your browser, you can use an RSS reader (sometimes called an aggregator) to retreive information for you.
On the tsoundcheck website, you can get information about what shows are currently on sale for tsoundcheck, and find out when new shows are put on sale. For more information, you can read Wikipedia's entry on RSS.
How do I use RSS?
You will need to get a program called an RSS reader. This will display RSS information feeds from your chosen websites on your computer.
There are a number of different RSS readers available for different operating systems (Windows, Mac OS, Linux, etc.). Some popular readers include:
SharpReader, FeedDemon
(Windows)
NetNewsWire
(Mac OS X)
Straw
(Linux)
Bloglines (Web-based)
Mozilla Thunderbird (E-mail client)
You can also browse Google's RSS reader directory.
How can I sign up to tsoundcheck's RSS feeds?
Go to the tsoundcheck home page and look for this link to the tsoundcheck RSS feed:
You will then need to follow the instructions for your particular reader in order to add the feed to your RSS list.
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